Introduction
At Met-GalD, we are committed to ensuring your satisfaction with our digital workshops and tutorials. We understand that sometimes a purchase may not meet your expectations, and we have created this Refund and Returns Policy to address such situations.
1. Digital Products
Due to the nature of digital products, all sales of digital workshops and tutorials are final. Once access to the content has been granted, no refunds or exchanges can be made. We encourage you to thoroughly review the course descriptions and content before making a purchase.
2. Eligibility for Refunds
Refunds will only be considered under the following circumstances:
- If you have purchased the same digital product more than once by mistake.
- If there is a technical issue on our end that prevents you from accessing the content and the issue cannot be resolved within a reasonable time frame.
3. Requesting a Refund
To request a refund, please contact our customer support team within 7 days of your purchase. Include your order number, the reason for your refund request, and any relevant details to support your case. Our team will review your request and respond within 3-5 business days.
4. Refund Process
If your refund request is approved, the refund will be processed back to the original method of payment. Please allow up to 10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
5. Technical Issues
If you experience technical difficulties in accessing or downloading our digital products, please contact our customer support team immediately. We will work with you to resolve the issue as quickly as possible. If the issue cannot be resolved, you may be eligible for a refund as outlined in Section 2.
6. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Change of mind after purchase.
- Inability to attend or complete the digital workshop or tutorial.
- Lack of satisfaction with the content, unless it clearly does not match the description provided.
7. Contact Information
If you have any questions or need further assistance regarding our Refund and Returns Policy, please reach out to us.
We value your feedback and are always here to help ensure you have a positive experience with Met-GalD.